
The Urban Marketing Group (UMG)
1 out of 5
7 years ago
I have documented proof this business conned me. Yes, they come off as a great service but when you scratch the surface with an issue, you will see their true colors. They sold me a tire that had no thread and failed inspection (purchased on March 5th). I bought one used tired and had another tire plugged for $180...overpriced but I went ahead and paid it. When I went for inspection, it failed and it was pointed out to me that the new used tired had no thread and should not have been sold to me. I went back to these guys to see if they would do the right thing and first no one spoke english. When I spoke with a lady that did, she was too busy yelling at me instead of listening (I wish I had recorded it...it was crazy how she kept cutting me off while trying to explain my issue). She would hear one or two words and then say "I know what's going on". So eventually this guy comes out to my car, I show them the tire they sold me (same guy too) and he says "that's not our tire . I COULDN'T BELIEVE IT. If they have video from that day, which reflected on the receipt, yes they would clearly see they did. This con man then goes inside, and comes back out acting like he saw some information that showed I bought a tire and a rim!!!! Which is a bold face lie. He said he wouldn't charge $180 for a used tire and a plug! BS!!! He did exactly that! What's crazier, I had one rim on my tires prior (I took off the rest months ago back in 2017) but had that one rim on it...he looks at it and tries to say that was the rim they sold me (which was actually a rim they don't sale and was purchased at Autozone as a set further demonstrated this man's unwillingness to admit he overcharged me, sold me a bad product, and refused to do the right thing). As long as everything is ok then yea i'm sure they will get good reviews but what determines good service and how much you value customers is how you deal with things when they don't go well (especially when you are wrong). This is a true story and i'm sad that my own people did me like this. The blatant lies and story telling has motivated me to make sure NO ONE is done like this again. They sold me a bad tire. They lied about it, blamed me and try to make it seem like I was lying. AND THEY OVER CHARGED ME This was the worst business experience I ever had. I run a DC based marketing agency working with a lot of DC based business! I have no reason to make this up or desire to hurt this business but it was so messed up that there is no way I will be silent. Feel free to contact me! i've attached pics of the tire sold as well as the alleged rim they sold me which they don't sale and bought from AutoZone...imagine going to footlocker to try to take back some bad shoes you were overcharged for and they owner tries to tell you they didn't sale you those and bought something else with some socks you never bought. This was just crazy. Bad business and no integrity.
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