Kumho Crugen HT51 (245/70R16T) for sale at Star Tires Plus Wheels

Sandy Schupper

1 out of 5

7 years ago

It takes me 4 hours out of my day (I live in Brookfield) to have a snow tire charge over at Star Tire. (an hour drive each way and 2 hours waiting around to have my tires changed) I cold easily go to BJs or Costco which are minutes away. I chose Star because they're a Jewish-Owned business (I'm Jewish) and they offered free tire change-over, BALANCING and $50 per season tire storage. I bought Blizzak Snow Tires two "snow-seasons" ago. I've the tires an dI believe that they are the best, performance and noise-wise. See the review by Ra Ra which tells a similar story. I am now ASHAMED that this is a "Jewish-owned" business. It gives us a bad name. BUT they now (and last time) want to charge me about $65 for balancing even though initially, when I bought my tires, they said it was free. I am NOT mistaken. They claim that "even their family" pays for balancing". (What???!!! They charge their family !!!???) When it comes to replacing my snow tires, I'll go to BJs or Costco. Note, most of their reviews are VERY GOOD but several refer to the "so-called 'Nasty' owner", Andy. I met him when I had my dispute over balancing and he did off THIS and ONLY this balancing for free, but "from now on" I would have to pay for it. That was NOT the deal that was made when the tires were sold to me. My point here is that "The Customer is always right". It's far too costly to have a disappointed, much less angry customer, then to do the right thing. Make the customer satisfied, whatever it takes. this is sometimes called the "Nordstrom philosophy", after the department store known for the absolute best customer service. After reading The "owner" response, I change my rating from 4 to 1 star. I did not request anything free "Because I am Jewish". I chose Star over Town Fair Tire because Star is Jewish-owned and I believe in working with "the Tribe" as a preference when possible. I expected Free Balancing because that is what I was told, as I stated in my review", when I purchased the snow tires 2 years ago. After seeing the response from the "Owner", I believe that both parties would have a more pleasant life if I took my business elsewhere. Which I will do immediately. As I said, "what goers around, comes around. I will avoid STAR TIRE and take my business to a facility tat understands "Customer Service" and integrity: Costco and BJ's, both less that 10 minutes from my place. The "owners" response refers to "Colorado". I don't know what point they are trying to make or refer to.

Michelle Ferro

5 out of 5

4 months ago

STAR TIRES is topnotch! HONEST AND THOROUGH! 🌟🌟🌟🌟🌟 I went to Town Fair Tires a few months ago because I had a slow leak in my rear passenger tire. An hour and a half later, they told me I needed a brand new tire, that the tire was completely shot, I must have driven on it, when I knew I didn't. They said we recommend you replace all 4. I left there and went to Star. My tire was repaired, they said it was not shot at all, just needed to be patched. They rotated all my tires and I was in and out and under an hour. Highly recommend Star Tires! 🌟 🌟🌟🌟🌟

Palaha Jira

5 out of 5

3 months ago

I just found out this shop is really good. They can do everything other shops can't. If you're thinking about aftermarket wheels, this is the shop that comes to mind.

Albert Knight

5 out of 5

a year ago

My experience with everyone is pleasant the whole staff always takes care of me I've been buying rims for years from them and I will always come back n a big special thank you from Gilda she always got my back

Sandy Schupper

1 out of 5

7 years ago

It takes me 4 hours out of my day (I live in Brookfield) to have a snow tire charge over at Star Tire. (an hour drive each way and 2 hours waiting around to have my tires changed) I cold easily go to BJs or Costco which are minutes away. I chose Star because they're a Jewish-Owned business (I'm Jewish) and they offered free tire change-over, BALANCING and $50 per season tire storage. I bought Blizzak Snow Tires two "snow-seasons" ago. I've the tires an dI believe that they are the best, performance and noise-wise. See the review by Ra Ra which tells a similar story. I am now ASHAMED that this is a "Jewish-owned" business. It gives us a bad name. BUT they now (and last time) want to charge me about $65 for balancing even though initially, when I bought my tires, they said it was free. I am NOT mistaken. They claim that "even their family" pays for balancing". (What???!!! They charge their family !!!???) When it comes to replacing my snow tires, I'll go to BJs or Costco. Note, most of their reviews are VERY GOOD but several refer to the "so-called 'Nasty' owner", Andy. I met him when I had my dispute over balancing and he did off THIS and ONLY this balancing for free, but "from now on" I would have to pay for it. That was NOT the deal that was made when the tires were sold to me. My point here is that "The Customer is always right". It's far too costly to have a disappointed, much less angry customer, then to do the right thing. Make the customer satisfied, whatever it takes. this is sometimes called the "Nordstrom philosophy", after the department store known for the absolute best customer service. After reading The "owner" response, I change my rating from 4 to 1 star. I did not request anything free "Because I am Jewish". I chose Star over Town Fair Tire because Star is Jewish-owned and I believe in working with "the Tribe" as a preference when possible. I expected Free Balancing because that is what I was told, as I stated in my review", when I purchased the snow tires 2 years ago. After seeing the response from the "Owner", I believe that both parties would have a more pleasant life if I took my business elsewhere. Which I will do immediately. As I said, "what goers around, comes around. I will avoid STAR TIRE and take my business to a facility tat understands "Customer Service" and integrity: Costco and BJ's, both less that 10 minutes from my place. The "owners" response refers to "Colorado". I don't know what point they are trying to make or refer to.