
Eleazar Sunglao
1 out of 5
7 years ago
I'll get straight to the point—
I've had my car's back bumper replaced here back in 2015 and the folks at that time did a great job. Turn around was fast, employees were nice, I had follow up calls.
I got into a fender bender this October 2017, where my hood crunched. I went back to this place and scheduled my appointment for the vehicle. After dropping off my car, I waited a week and was curious to why I had no follow up call. I called in to check on the status of my car and it seemed as if no one knew what was happening with my vehicle, they asked to call me back.
I get a call back that same day and the folks said that they finally had the insurance folks scheduled to look at my car and it was going to be another week. Fine, no big deal. The following week, I didn't receive any follow up on my car. I called towards the end of the week and after being transferred one too many times, I finally got on the phone with someone and they said, my car had needed x-amount of work done and that it would be done by sometime next week. Again, no big deal–as long as I know it is being cared for.
Another week rolls by, I still don't hear any follow up. I called on a Thursday because I was told that day would be ideal to check back in—I called in and they said it will be another week. By this point, I'm wondering why they haven't bothered to call —To at least update me. They explained to me a bunch of items that needed to be done and the insurance company sent me a new bill on new charges.
I was carless for about 4 weeks until one day, I decided to personally make a visit to the body shop. Reception folks don't have much of a personality to greet you, as they are more concerned with you getting out of their way. I asked to see my car and the main guy (who I will keep nameless) came out to greet and show me my car. In almost 4 weeks, my car's front end assembly was laying on the floor. I thought to myself, what the hell is going on here? He explained to me everything and pointed a few things to me that somewhat made sense to me, but was clear enough to give me insight what my car needed. The gentlemen who was assembling my vehicle said it would be done before Friday.
I wait until the next week and I get a call on Thursday that my car was ready. I show up, receptionist gives me my keys, and goes about her business. Again, the lack of customer service personality just kills the experience.
My car is parked and I noticed unusual alignment. Bumper is not flushed neatly to my headlamps, hood is not flushed with my fender, as it shows to be positioned slightly lower in height.
Not having a vehicle for nearly 4 weeks, no follow up calls, and then a car that was botched together? No, not acceptable at all. I don't plan to be in an accident again, but if I ever have an issue with my car, I'm never coming back here again. For the folks reading this, just do yourself a huge favor and don't visit these folks. Customer Service lacks terribly and I know this because I used to work at a car dealership, I know how important those calls are.
As a token, they vacuumed my car, shined my wheels, and threw on a massive amount of Amor All on my dashboard. Thanks.
Google Reviews