Toyo Extensa AS II (255/50R20H) for sale at Jack Furrier Tire and Auto Care Center

ao bo

2 out of 5

5 months ago

I’ve been a long-time customer, and unfortunately the quality of service has gone downhill recently. This visit was very disappointing. I was quoted 6 hours of labor, but my car ended up staying at the shop for over a week. Every single day I was told “it will be ready tomorrow,” yet tomorrow never came. The delay was never clearly explained, and communication felt repetitive rather than honest. What made things worse is that when I finally picked up the car, I was told a road test was performed and everything checked out fine. However, within 10 minutes of driving, a new abnormal noise appeared that was not present before the repair. As a loyal customer, this experience was frustrating and disappointing. Delays can happen, but repeated false timelines and returning a car with a new issue is not acceptable. I hope management takes this feedback seriously and works on improving both quality control and communication.

ao bo

2 out of 5

5 months ago

I’ve been a long-time customer, and unfortunately the quality of service has gone downhill recently. This visit was very disappointing. I was quoted 6 hours of labor, but my car ended up staying at the shop for over a week. Every single day I was told “it will be ready tomorrow,” yet tomorrow never came. The delay was never clearly explained, and communication felt repetitive rather than honest. What made things worse is that when I finally picked up the car, I was told a road test was performed and everything checked out fine. However, within 10 minutes of driving, a new abnormal noise appeared that was not present before the repair. As a loyal customer, this experience was frustrating and disappointing. Delays can happen, but repeated false timelines and returning a car with a new issue is not acceptable. I hope management takes this feedback seriously and works on improving both quality control and communication.