
Keisha Spates
2 out of 5
6 months ago
First, I want to say that I do not recommend this place. Secondly, I'm giving 2 stars for how quickly they got the job done. I deducted 3 stars for poor customer service & rudeness.
Less than 3 blocks away, I ran over a screwdriver head and it pierced my tire. This tire shop happened to be where I stopped to inspect my tire. Saw the damage and proceed into the drive thru as the signs instructed. When I pulled up, apparently I didn't drive up close enough bc the older looking Hispanic guy gave me attitude and rudely signaled for me to pull up closer, which was less than 4 feet. I got out and said, "hello" and out of the 3 workers no one said anything or greeted me in any way. So I stood there, waiting to be helped. The Hispanic guy came back around and asked what I needed. I stated told him that I ran over something that pierced my tire. He walked away and came back with a tool. He asked a question and I didnt hear him. When I asked him to repeat the question, he got an attitude and rudely said it again "Do you want a new tire or do you want to get this one fixed?" I thought it was a weird question because, of course, I needed him to tell me if it was fixable or not to even be able to answer the question. So, I asked if he could tell me if it was fixable. Smh. He proceeded to take off the tire & confirm that it cannot be fixed. He gives me the used tire price of $60, which I thought was inflated given its a used tire for a 2005 Nissan Altima 2.5. Whatever, I accepted since the experience was already subpar and I just wanted to get home after a long, tiring day. He comes back with the tire and tell me that he'll give it to me for $55. That validated me feeling like I was overcharged.
Emmanuel then comes out yelling, asking if I have cash or zelle. I said neither and said I can pay via card. My total with debit was $58. AFTER charging my card, he sarcastically says "if you would've paid with cash or zelle it would've been $55 flat". I told him that would be helpful for someone to know beforehand. He went back and forth with me then apologized. I literally only pulled up at this place bc of convenience. Spend your money elsewhere.
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