Nexen N'Fera AU7 (275/35R20Y) for sale at Honda Village

Joyce D

1 out of 5

7 months ago

Every time I go there the people are not so nice. I had gone to another place that let me know what was going on with my car and I also got a letter in the mail about a recalled piece and it matched up to what the mechanic was saying. I then called the man who sold me the car to ask about this piece and if it would be covered by warranty, he said yes, so then I went to Honda Village and told them the situation. The first thing out of the clerks mouth was “that’s not correct. You don’t know what you’re talking about” I remain calm and let him know again what had happened he corrected me again and told me that I was wrong. About 15 to 30 minutes after they inspect my car I was correct about everything that I said there was no apology and they continue to treat me in a very cold manner, that was my first visit. Now the most recent visit I went to go get an oil change and my car inspected. After they did the oil change, they came out to me and let me know that I will be needing three new tires and new brakes. The way this was presented to me was it was about gonna be around $1400 for new tires and then about $400 for my brakes to be changed I declined this offer and left. When I’m being told this information, he said we can give you a loaner car and you can leave it here while we get the work done. There was not a question of my decision. They were trying to make the decision for me. I did not think to check my car or my tires after I left the place. It is now maybe a week, a week and a half since that appointment and now one of my tires is flat and has a completely perfect line around my tire that has worn down my tire. I’m pretty sure they did something to my tire. I really really hate this place and I’m so sad. It’s the closest Honda to me and it’s been a very frustrating experience trying to get my car serviced. I hate this place.

Joyce D

1 out of 5

7 months ago

Every time I go there the people are not so nice. I had gone to another place that let me know what was going on with my car and I also got a letter in the mail about a recalled piece and it matched up to what the mechanic was saying. I then called the man who sold me the car to ask about this piece and if it would be covered by warranty, he said yes, so then I went to Honda Village and told them the situation. The first thing out of the clerks mouth was “that’s not correct. You don’t know what you’re talking about” I remain calm and let him know again what had happened he corrected me again and told me that I was wrong. About 15 to 30 minutes after they inspect my car I was correct about everything that I said there was no apology and they continue to treat me in a very cold manner, that was my first visit. Now the most recent visit I went to go get an oil change and my car inspected. After they did the oil change, they came out to me and let me know that I will be needing three new tires and new brakes. The way this was presented to me was it was about gonna be around $1400 for new tires and then about $400 for my brakes to be changed I declined this offer and left. When I’m being told this information, he said we can give you a loaner car and you can leave it here while we get the work done. There was not a question of my decision. They were trying to make the decision for me. I did not think to check my car or my tires after I left the place. It is now maybe a week, a week and a half since that appointment and now one of my tires is flat and has a completely perfect line around my tire that has worn down my tire. I’m pretty sure they did something to my tire. I really really hate this place and I’m so sad. It’s the closest Honda to me and it’s been a very frustrating experience trying to get my car serviced. I hate this place.