Hankook Winter iCept EVO3 X W330A (255/50R20V) for sale at Greylock Repair Center

Ben Thomas

3 out of 5

2 years ago

I want to preface this review that Greylock Repair Center typically offers great service, friendly atmosphere, and honesty all at a fair price. With that said there’s a reason I am rating them 3 stars and not 5. I recently booked out an appointment 2 weeks in advance. Leading up to the repair I called a few times asking when I’d get an estimate on the work they recommended be done due to a coolant leak from my turbo fittings. The estimate was never received. I noticed my coolant depleting below threshold every few hundred miles, so I continually topped it off when needed assuming it was the leak from the turbo fittings and is why I scheduled the appointment. Upon showing up to my appointment they were trying to be honest with me and explained they were unsure on the amount of labor needed and it appeared they were not confident to carry out the work needed, but still wanted to reschedule another week out. After failing to communicate any of this leading up to my appointment, I decided to go elsewhere to fix my coolant leak. Greylock Repair diagnosed that my turbo fittings were leaking coolant (a known expensive issue with the vehicle) when in reality the leak stemmed from the coolant hose connection to the reservoir. The other shop found the fittings aren’t leaking and my system was repressurized. Due to this I have lost my trust with Greylock Repair and will be wary if I am to use them in the future. All of this could’ve have been solved with better shop to customer communication leading up to my appointment or they could have been honest and recommend I go elsewhere for a repair they’re not confident or experienced in.

Daniel B

5 out of 5

a year ago

Went to another shop for an alignment, they tried 3 times to get the truck aligned... unsuccessfully. They kept telling me "the computer says it's good". Went to an appointment at Greylock... truck was taken in on time. The tech talked to me about the issues, test drove the truck, put it on the rack and aligned it. Test drove the truck, then got me to drive it too. Nailed it to perfection on the first try. I was very impressed and happy with the service I got... and their price is the best in the area. Thank you, you happily earned my business with both my trucks.

John C

5 out of 5

8 years ago

An honest mechanic exists! This literal mom and pop shop goes beyond the trifecta. They are honest, they do great work, their prices are good, and they have social skills. They do not engage in upselling, and instead only fix what actually needs fixing. Also, the most comfortable waiting area I've ever sat in. A cushioned rocking chair? I almost fell asleep. And talk about going the extra mile, they drove me to my home while they worked on my car and picked me up when it was done. 100% satisfied. Wouldn't change a thing.

Tracy Caride

5 out of 5

2 years ago

It looks small but I couldn't ask for a more respectful place to bring my car they are honest and stand behind their work, and they try their best to keep it as low as they can within reason, of course, thank you, you guys are amazing.

Ben Thomas

3 out of 5

2 years ago

I want to preface this review that Greylock Repair Center typically offers great service, friendly atmosphere, and honesty all at a fair price. With that said there’s a reason I am rating them 3 stars and not 5. I recently booked out an appointment 2 weeks in advance. Leading up to the repair I called a few times asking when I’d get an estimate on the work they recommended be done due to a coolant leak from my turbo fittings. The estimate was never received. I noticed my coolant depleting below threshold every few hundred miles, so I continually topped it off when needed assuming it was the leak from the turbo fittings and is why I scheduled the appointment. Upon showing up to my appointment they were trying to be honest with me and explained they were unsure on the amount of labor needed and it appeared they were not confident to carry out the work needed, but still wanted to reschedule another week out. After failing to communicate any of this leading up to my appointment, I decided to go elsewhere to fix my coolant leak. Greylock Repair diagnosed that my turbo fittings were leaking coolant (a known expensive issue with the vehicle) when in reality the leak stemmed from the coolant hose connection to the reservoir. The other shop found the fittings aren’t leaking and my system was repressurized. Due to this I have lost my trust with Greylock Repair and will be wary if I am to use them in the future. All of this could’ve have been solved with better shop to customer communication leading up to my appointment or they could have been honest and recommend I go elsewhere for a repair they’re not confident or experienced in.