Want to learn more about the Kumho Solus TA11 (225/55R17V) for sale at Neighborhood Mobile Tire Installation?

Heidi

1 out of 5

a month ago

I had tires delivered to this location for a routine installation. Two rear tires only. After the tires were installed I went to work 10 miles from this shop. It had been raining all day When driving home noticed a drastic loud metal grinding sound on driver's side back wheel that I did not have prior to the installation. I pulled over, called the shop immediately but it was 5 so I brought it in Saturday morning. As a matter of fact, before I left the shop after the installation the front desk guy told me my front tires may need replacing. But that is all! They never mentioned anything about having metal on metal grind on my driver's side back wheel rotor/pads. WHY WOULD YOUR TECHS/MANAGE LET SOMEONE WALK OUT/DRIVE AWAY IF THEY KNEW METAL ON METAL GRINDING WAS HAPPENING AND NOT EVEN AT LEAST RECOMMEND NEW ROTORS/BRAKES... BUT RECOMMEND TWO NEW FRONT TIRES INSTEAD?? That, with knowing for sure I did not hear that obvious loud grind prior to this installation at this shop, I am confident this shop caused that rotor damage. They never questioned the tech who did the installation to see if he noticed this when he worked on it. This is poor customer service and faulty and dishonest. At the end of the day what goes around comes around and it will always come back to you people/companies who do people wrong. Whether in your personal life or in business. Whether the tech over torqued the lug or just bumped something to hard when putting the tire/wheel back on I am confident that the work at this shop completely destroyed my rotor. The driver's back rotor was just as good as my left side prior to this installation and afterwards just from driving 20 miles that rotor was completed destroyed. I take pride in taking care of my care and being attentive to any issues to be preventive. This shop owes me for the cost of the rotor that was destroyed caused by some faulty work at this shop.

Lawrence Holts

5 out of 5

3 months ago

I have been working with Mitch and taking my cars here for the last 10 years and the experience has always been great. This recent visit was even more so, I spoke with Mitch about what other places told me was wrong with my daughter’s vehicle, he quoted me a price, however, Tommy pleasant surprise, the actual fix was much lower and I appreciated the good news. Many places would have just fixed in based on the original quote and charged me the higher amount! This is why I continue taking my business there and will continue going here for all my needs! Thanks guys, I appreciate your service and your integrity!!!

Elvis Frison

4 out of 5

2 months ago

I had a good experience but the only issue I have is the wait time. I saw my car drive by and I was waiting for them to call my name or come get me as I sat for about 45 mins and went to the counter my keys were hanging on the wall! Just better communication would be good. The work that was done is great though!

Mark Ward

5 out of 5

4 months ago

Nice fellow. Professional, Courteous, spoke well and used nice language and words. The repair was quick and easy and well done. I left the van overnight and use the drop slot for the key. No problems whatsoever. At this point, I recommend them and will use them again if the need arises.

Heidi

1 out of 5

a month ago

I had tires delivered to this location for a routine installation. Two rear tires only. After the tires were installed I went to work 10 miles from this shop. It had been raining all day When driving home noticed a drastic loud metal grinding sound on driver's side back wheel that I did not have prior to the installation. I pulled over, called the shop immediately but it was 5 so I brought it in Saturday morning. As a matter of fact, before I left the shop after the installation the front desk guy told me my front tires may need replacing. But that is all! They never mentioned anything about having metal on metal grind on my driver's side back wheel rotor/pads. WHY WOULD YOUR TECHS/MANAGE LET SOMEONE WALK OUT/DRIVE AWAY IF THEY KNEW METAL ON METAL GRINDING WAS HAPPENING AND NOT EVEN AT LEAST RECOMMEND NEW ROTORS/BRAKES... BUT RECOMMEND TWO NEW FRONT TIRES INSTEAD?? That, with knowing for sure I did not hear that obvious loud grind prior to this installation at this shop, I am confident this shop caused that rotor damage. They never questioned the tech who did the installation to see if he noticed this when he worked on it. This is poor customer service and faulty and dishonest. At the end of the day what goes around comes around and it will always come back to you people/companies who do people wrong. Whether in your personal life or in business. Whether the tech over torqued the lug or just bumped something to hard when putting the tire/wheel back on I am confident that the work at this shop completely destroyed my rotor. The driver's back rotor was just as good as my left side prior to this installation and afterwards just from driving 20 miles that rotor was completed destroyed. I take pride in taking care of my care and being attentive to any issues to be preventive. This shop owes me for the cost of the rotor that was destroyed caused by some faulty work at this shop.